Troubleshoot common problems
A few tactics can resolve many issues that people have while using SimpleReport. Try these if you’re having trouble:
- Click the refresh button on your web browser to refresh SimpleReport
- Log out of your SimpleReport account, and then log back in
- Make sure that your internet connection is working
- Reboot your device
If you’re still having trouble, here are solutions for common issues.
Try resetting your password. If that doesn’t solve the problem, ask an administrator about your account.
Make sure that the volume on your device is on, and that you’re not connected to external speakers that might be turned off or muted.
Ask an administrator to double-check your access level. From their account, they can change your access to SimpleReport.
SimpleReport doesn’t support the following browsers:
- Internet Explorer
For the best experience, use SimpleReport with Chrome or Safari.
If you’re still having trouble after trying these steps, contact us.